FAQ

Frequently Asked Questions (FAQ)

Shipping:

Q: How will my order be shipped? A: We use USPS First Class or Priority Mail for domestic orders, ensuring a reliable and timely delivery with provided tracking.

Q: Do you offer international shipping? A: Yes, we do! Please contact us for a personalized international shipping quote and ordering instructions.

Packaging:

Q: What type of packaging will my item come in? A: Packaging details are specified on each product page, ensuring that your purchase arrives securely and beautifully presented. Most j come on a logo card with cello wrap and a silk pouch. The pocket hearts come on a card and in a gift box with a ribbon. Add the gift wrap option to your cart for only $4 per item, to level up your gift presentation.

Q: Can I add gift wrap to my order? A: Absolutely! Enhance your gift with our optional gift wrap add on. Your item will arrive in a beautiful box with ribbon, carefully arranged tissue paper, and a lovely organza pouch. Don't forget to personalize your gift with a customized gift-for-you card that is included in the gift wrap option.

Order Processing:

Q: How quickly will my order be processed? A: We pride ourselves on prompt service. Your order will be processed and shipped within 1 business day.

Q: Can I track my order? A: Yes, you'll receive a tracking number once your order is shipped, allowing you to monitor its progress until it reaches your doorstep.

Returns: Q: What is your return policy? A: If you are unhappy with your item for any reason simply contact us for return/exchange instructions within 14 calendar days of receipt of your item. Your satisfaction is our number one priority.

Feel free to contact us if you have any further questions or require additional assistance. Thank you for choosing Stashia!